Terms of Service
Last updated: July 2026
1. Acceptance of terms
SideKick is operated by Rivet Industries LLC ("Rivet Industries", "we", "us"). By creating an account, browsing listings, posting a project, submitting a bid, sending a message, or otherwise accessing or using SideKick (the "Platform"), you agree to be bound by these Terms of Service and any referenced policies. If you do not agree, you may not access or use the Platform. If you are accepting these Terms on behalf of a company, you represent that you have authority to bind that company.
2. Description of service
SideKick is an online marketplace that connects homeowners and property owners ("Homeowners") with independent contractors and service professionals ("Contractors"). The Platform enables Homeowners to post home improvement projects, receive competitive bids, browse and book standard services, message contractors, leave reviews, and raise disputes. Contractors may list services, submit bids, upload portfolios, and receive bookings. SideKick is not a party to any agreement between a Homeowner and a Contractor, does not employ or control Contractors, and is not a general contractor, construction manager, or agent of either party. All work is performed by independent third parties.
3. Eligibility & user accounts
You must be at least 18 years old and legally able to enter into binding contracts to use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, and you agree to notify us promptly of any unauthorized use. You may not transfer or sell your account to another person. Each user selects a single account type (Homeowner or Contractor) during onboarding; this selection cannot be changed, and you may not maintain multiple accounts to circumvent Platform rules.
4. User conduct
You agree to use the Platform lawfully and to provide accurate, truthful information. You will not impersonate another person, misrepresent your credentials or experience, post false or misleading projects or bids, harass or threaten other users, attempt to extract payment outside the Platform's intended payment channels, or use the Platform to infringe any third-party rights. You may not scrape, reverse-engineer, or attempt to disrupt the Platform's infrastructure, or use automated tools to access the Platform without our permission.
5. Contractor listings, services & bids
Contractors are solely responsible for the accuracy of their service listings, pricing, availability, service areas, portfolio content, and bid submissions, including amounts, timelines, and attachments. A bid or service listing is an offer, not a guarantee, and any agreement for work is formed directly between the Homeowner and the Contractor. SideKick does not warrant the quality, timeliness, legality, or outcome of any service. Contractors may edit or cancel pending bids; cancelled bids are removed from the Homeowner's active offer list. Contractors may withdraw or deactivate listings at any time. Bids, listings, and portfolios must not contain unlawful, deceptive, or infringing content.
6. Homeowner projects
Homeowners are responsible for the accuracy of project descriptions, budgets, deadlines, and locations, and for ensuring they have the authority to authorize work at the property. The open project feed is available to Contractors for the purpose of bidding; Homeowners access their own projects through their account. Awarding a bid to a Contractor creates a direct relationship between you and that Contractor. SideKick does not guarantee that any project will receive bids or that any Contractor will complete the work.
7. Verification of credentials & homeowner responsibility to vet contractors
SideKick uses automated tools to review contractor-uploaded license and insurance documents and may display a verification badge where both documents have been verified. This process is limited to an automated review and does not constitute an endorsement, certification, or guarantee of a Contractor's qualifications, legal standing, insurance coverage, or workmanship. SideKick does not perform comprehensive background checks on Contractors. Homeowners are solely and exclusively responsible for thoroughly vetting, interviewing, and verifying the licenses, insurance, references, and professional qualifications of any Contractor before engaging their services or allowing them onto their property. You agree that SideKick is not liable for any damages, losses, injuries, or disputes arising from the performance, conduct, or workmanship of any Contractor hired through the Platform, and that any agreement for work is formed directly between you and the Contractor. Verification status may change if documents expire or are later found to be invalid.
8. Payments
Standard services may be booked and paid for through the Platform's integrated payment processor (Stripe). When you initiate a booking, you will be redirected to a secure checkout session to complete payment. Payments for service bookings are processed by the payment processor, not SideKick, and the contractor is notified upon successful payment. Bids awarded through the project workflow are arranged between the Homeowner and the Contractor and are not automatically charged through the Platform unless a booking is initiated. You are responsible for any applicable taxes, and you authorize the payment processor to charge your selected payment method for confirmed bookings.
9. Payouts, fees & billing
Contractors may receive payouts for bookings processed through the Platform. SideKick may charge transaction or service fees, which will be disclosed before checkout or payout where applicable. Payout timing, methods, and availability are managed by the payment processor and may be subject to holds, review, or rejection. SideKick is not liable for delays or failures in payout caused by the payment processor or by inaccurate payout details provided by a Contractor.
10. Taxes & tax obligations
Contractors are independent contractors and not employees or agents of SideKick. Each Contractor is solely and exclusively responsible for determining, collecting, remitting, reporting, and filing all taxes applicable to their services and earnings, including but not limited to federal, state, and local income tax, self-employment tax, sales tax, use tax, and any other tax or duty that may apply. SideKick does not calculate, withhold, collect, or remit taxes on behalf of Contractors and does not provide tax advice. Contractors agree to maintain their own tax records, obtain any required tax identification numbers or licenses, and comply with all applicable tax laws and reporting requirements. Where required by law, SideKick may request tax identification information (such as a W-9 or equivalent) from Contractors and may issue information returns (such as Form 1099-K) reporting gross transaction volumes. Contractors indemnify SideKick for any taxes, penalties, interest, or costs assessed against SideKick as a result of a Contractor's failure to meet their tax obligations. Homeowners are responsible for any taxes applicable to their own use of services. SideKick is not a marketplace facilitator for tax collection purposes unless and until expressly stated, and the Platform's role is limited to facilitating introductions and, where applicable, processing payments through a third-party processor.
11. Reviews & ratings
Homeowners may leave reviews after a project is marked complete. Reviews must be honest and based on genuine experience. You may not post fraudulent, retaliatory, or paid reviews, or manipulate ratings. SideKick may remove or moderate reviews that violate these Terms or applicable law. A Contractor's displayed rating is an average of submitted reviews and is provided for general guidance only.
12. Messaging
The Platform provides messaging to help users coordinate. You agree to use messaging respectfully and lawfully and not to send spam, unlawful content, or attempts to circumvent Platform payments. You acknowledge that messages may be stored by the Platform to provide the service, support dispute resolution, and enforce these Terms. Contact details shared in messaging are intended to facilitate projects between users.
13. Disputes
If a dispute arises between a Homeowner and a Contractor, we encourage you to first attempt to resolve it directly. The Platform provides a flagging and dispute mechanism that users may use to report projects or behavior for review. SideKick may, but is not obligated to, investigate or mediate disputes, and may take action such as removing content, adjusting verification status, or suspending accounts where appropriate. SideKick is not a party to disputes and is not liable for their outcome.
14. Intellectual property
SideKick owns all rights in the Platform, including its name, logo, design, and software. You retain ownership of content you submit (such as listings, bids, portfolios, and messages) and grant SideKick a worldwide, non-exclusive license to host, display, and use that content to operate and improve the Platform. You represent that you have the rights to any content you upload and that it does not infringe third-party rights.
15. Limitation of liability
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SideKick and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or business, arising from your use of, or inability to use, the Platform, or from any interaction or transaction with another user. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any project will be completed to your satisfaction.
16. Indemnification
You agree to indemnify and hold harmless SideKick and its affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of your use of the Platform, your content, your violation of these Terms, or your interaction with another user, including any work performed or payments exchanged.
17. Account suspension & termination
SideKick may suspend or terminate your account and remove your content at any time, with or without notice, if we believe you have violated these Terms, applicable law, or the rights of another user, or to protect the Platform. You may stop using the Platform at any time. Provisions that by their nature should survive termination (such as liability, indemnification, and ownership) remain in effect after your account is closed.
18. Changes to these terms
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using the Platform.
19. Governing law & contact
These Terms are governed by the laws of the jurisdiction in which Rivet Industries LLC operates, without regard to conflict-of-laws principles. If you have questions about these Terms, you may contact us through the Platform's support channels. These Terms constitute the entire agreement between you and Rivet Industries LLC regarding the Platform.